Subscription Cancellation Policy (CCBill)

1. How to Cancel

Your subscription is processed through CCBill, our authorized billing processor. To cancel your recurring subscription, you must cancel directly with CCBill by one of the following methods:

Visit the CCBill Subscription Manager: https://pay.ccbill.com/#/subscriptions

Contact CCBill Consumer Support:
Phone: 1-888-596-9279 (24/7)
Email: consumersupport@ccbill.com
Live chat via CCBill support portal

2. Timing of Cancellation

Cancellation requests must be submitted before your next scheduled billing date to avoid future charges. After cancellation, you will continue to have access to your membership until the end of the current paid billing period. No additional charges will be processed after cancellation.

3. Refunds

All subscription fees are non-refundable once processed. Refunds, if any, are issued solely at the discretion of the merchant and within any timeframe the merchant may separately specify. CCBill does not automatically issue refunds.

4. No Automatic Refund for Prior Charges

Cancellation prevents future recurring billing only. Charges already billed prior to cancellation are not refunded. You remain responsible for all charges incurred up to the time of cancellation.

5. Free Trial Periods

If your subscription includes a free trial, you must cancel before the trial period ends to avoid being charged for the next billing cycle. Your bank may place a temporary authorization hold on your payment method for the subscription amount, even during the free trial period. Such holds are controlled by your bank and may take several days to be released.

6. Additional Notes